![]() ![]() We maintain the most up to date version of our Mailbox Service Agreement on our website at: Mailbox Service Agreement – Last updated Our policies and/or the Mailbox Service Agreement is subject to change at any time without prior notice. We will communicate with you electronically via the ticket which will also serve as written documentation for our resolution to your questions.īy subscribing to our service, you understand and agree that your mailbox is governed by our Mailbox Terms & Conditions which is comprised of our Mailbox Operating Policies and the Mailbox Service Agreement. We’re here to help you! If you need help at any time just send us an email to a support ticket will be opened for you automatically. If you would like a plan review or would like us to help explain all of the details of your plan, please reach out to us using the help information section below. Each plan differs on the limits or usage fees charged so be sure to fully review your plan to make sure you understand when fees apply. Your mailbox plan comes with specific usage limits for number of incoming items, number of days items can be stored, etc. We reserve the right to require a minimum fee when charging your card. Shipping charges are charged to your card on file at the time of shipping and are non-refundable. To avoid fraudulent activity packages must be addressed to a mailbox recipient on file. Items requested to be forwarded may be sent anywhere in the world and are typically sent by one of our preferred carriers, FedEx or UPS, with tracking enabled. If you choose to have mail forwarded to you, shipping and handling fees apply. The item is then returned to your mailbox until you give us further instructions such as forward or shred. Scanning is our most popular request – once opened and scanned you receive an image of all contents from inside the mail item. Once mail has arrived in your mailbox you can schedule an in person pick up or have it opened & scanned, forwarded, recycled, or securely shredded. While your requests will typically be completed within this timeframe, we make no guarantee or warranty that such requests will be completed within this timeframe. We make every effort to process your item, or other requests such as scanning, forwarding, or shredding, within one business day. Mail and packages are delivered to us daily Monday through Saturday (excluding Postmarked & Co. Until a mail or package item reaches us, we have no control over items in transit or delivery dates and are not responsible for delivery delays. to deliver your items to us in a timely manner. We are dependent on commercial carriers such as the United States Postal Service, UPS, FedEx, etc. Item Delivery and Processing Turnaround.Line 3: City, State & ZIP (provided at signup) Line 2: Virtual Mailbox Street Address (provided at signup) Line 1: Your Name and/or Your Company Name (name must match your USPS 1583 form) ![]() We are unable to deliver mail or packages that are not addressed correctly. Please be sure that all items are addressed appropriately by using the address format provided below. Regulations require us to return mail & packages as undeliverable if you are not an active mailbox subscriber. Once approved you will receive a notification indicating your mailbox is ready for use. Do not use your selected mailbox address until approved by Postmarked & Co. Until you complete the identification and review process your mailbox IS NOT approved or active and MAY NOT receive mail or packages. Mailbox Operating Policies – Last updated we appreciate your business! Please read these terms and conditions carefully as they govern your relationship and service with Postmarked & Co. Learn More About Virtual Mailbox & Lockbox Services
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